We believe it is very important to respect the privacy of individuals, and to make only safe and ethical use of the information that is provided. Where we collect information we are doing so in order to offer you better services. If any of the information we hold about you is inaccurate we will do our best to correct it quickly once you notify us. We will hold some of the information you give us in databases, paper folders and virtual cabinets. We will ensure that these are secure and can only be accessed by authorised people. All our staff including third party sub-contractors are fully trained in the privacy policy and are aware that it should always be fully implemented.
The implementation of the privacy policy is directly supervised by our senior managers.
The information we collect and how we use it
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name last name.
Contact Data includes address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Professional Data includes any information we may collect in the course of providing our services to you.
We also collect and use Aggregated Data such as statistical or demographic data for internal purposes. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We will ask you for your email address if you want us to contact you in this way, to receive email update information and newsletters. You can delete or change your email address at any time or unsubscribe to particular types of email.
We may collect management information on our email campaigns, such as whether you have read an email sent by us, when and how many times. We will use this information to improve content and services and to inform groups of users about relevant products and services.
How we collect your personal data
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Professional Data by filling in forms or by corresponding with us by phone or otherwise. This includes personal data you provide when you:
submit an enquiry; or
request marketing to be sent to you.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To respond to your enquiry submitted on the site or via phone
(a) Identity
(b) Contact
(c) Professional
Performance of a contract with you
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
Necessary for our legitimate interests (to develop our products/services and grow our business)
To provide our professional services to you
(a) Professional
Performance of a contract with you
To make suggestions and recommendations to you about our services that may be of interest to you
(a) Identity
(b) Contact
(c) Marketing and Communications
Consent
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical and Marketing of Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us and unless you have opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Our website uses Google Analytics, and specifically Google Analytics Demographics and Interests reporting. Should you wish you can opt-out of the Google Analytics advertising features used for demographics and interests reporting using. Google have provided more information and a simple plugin to allow you to do this on any website.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with an answer to an enquiry). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
Other websites
Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.
Contact us
If you have any questions or concerns about this policy or the way we operate it, please contact:
A P Robinson & Co
Data Protection Officer
Lincoln Bank Chambers
107 Cleethorpe Road
Grimsby
North East Lincs
DN31 3ER
dataprotection@aprobinson.biz
01472 345888
Last reviewed June 2018
